Summary: We collect only what we need to process your visa or travel booking. We never sell your data. You can request deletion at any time by emailing privacy@teleiotourism.com.
🏢 1. Who We Are
Teleio Tourism LLC ("Teleio", "we", "us", "our") is a travel and visa services company registered in Dubai, UAE. Our registered address is:
THE PRISM TOWER, 22nd Floor, Unit 2203, Business Bay, Dubai, UAE
This Privacy Policy applies to all services offered through our website, mobile applications, and partner portals. For questions, contact privacy@teleiotourism.com.
📋 2. Data We Collect
Information you provide directly
- Full name, date of birth, nationality, and passport details
- Email address, phone number, and home address
- Travel itinerary, destination, and trip purpose
- Payment information (processed via PCI-compliant third parties — we do not store card numbers)
- Uploaded documents: passport scans, photos, bank statements, travel insurance
Information collected automatically
- Browser type, IP address, and device information
- Pages visited, time spent, and click paths on our site
- Referral source (including partner referral codes)
- Cookies and local storage data (see Section 5)
⚙️ 3. How We Use Your Data
- Processing and submitting your visa application to the relevant embassy or authority
- Communicating your application status and any requests for additional documents
- Processing payments and issuing receipts
- Personalising your experience (saved searches, preferences, dashboard)
- Sending service-related notifications (not marketing unless you opt in)
- Detecting and preventing fraud, identity theft, and account misuse
- Complying with legal obligations under UAE federal law and embassy requirements
- Improving our AI models and service quality (anonymised/aggregated data only)
🤝 4. Sharing Your Data
We do not sell, rent, or trade your personal data. We share information only in the following circumstances:
- Embassies & consulates: Required to process your visa application.
- Partner travel agencies: If you were referred by a partner, they receive only your booking status, not your documents.
- Payment processors: Stripe, PayPal, or local gateway — only what is required for transaction processing.
- Government authorities: If required by UAE law, court order, or regulatory obligation.
- Service providers: Cloud hosting, email delivery, and analytics — all under data processing agreements.
🍪 5. Cookies & Tracking
We use cookies and browser local storage for the following purposes:
- Essential: User sessions, authentication tokens, form state
- Functional: Language preference, recently viewed countries
- Analytics: Anonymised page views via privacy-respecting tools
- Partner tracking: Referral codes stored in localStorage to attribute commissions correctly
You can clear cookies and local storage at any time through your browser settings. Essential cookies cannot be disabled without affecting site functionality.
🔒 6. Data Security
We take the security of your personal data seriously and implement the following measures:
- All data in transit encrypted via TLS 1.3
- Passwords hashed using SHA-256 with per-user salts — never stored in plain text
- Passport scans and sensitive documents stored in encrypted object storage with strict access controls
- Admin access to customer data requires multi-factor authentication
- Regular third-party security audits
Despite our measures, no internet transmission is 100% secure. If you believe your data has been compromised, contact us immediately at security@teleiotourism.com.
🙋 7. Your Rights
Under UAE data protection law and applicable international standards, you have the right to:
- Access: Request a copy of all personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
- Portability: Request your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw marketing consent at any time
To exercise any right, email privacy@teleiotourism.com. We will respond within 30 days.
📅 8. Data Retention
We retain your data for the following periods:
- Active account data: For as long as your account is active
- Visa application records: 7 years (required by UAE law and embassy requirements)
- Payment records: 7 years (financial regulation)
- Activity logs: 90 days, then automatically deleted
- Deleted accounts: Data purged within 30 days of deletion request, except where legally required to retain
👶 9. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If a visa application involves a minor, parental consent is required and the parent/guardian is the account holder.
If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@teleiotourism.com.
💬 10. Contact Us About Privacy
- Email: privacy@teleiotourism.com
- Post: Data Protection Officer, Teleio Tourism LLC, THE PRISM TOWER, 22nd Floor, Unit 2203, Business Bay, Dubai, UAE
- Phone: +971 55 464 2958
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.